Even with good digital literacy it is possible your business will encounter a problem or opportunity that goes beyond the scope of your knowledge. It’s not possible to be an expert in all aspects of digital literacy and computing, therefore it may be faster and easier to get help from knowledgeable sources.
If your business encounters technical issues, they may be resolvable by hiring a digital technology consultant. You should consider the needs of your business to find the right match:
- Is this a long term problem? This can help determine if you need a technical consultant or an employee.
- What exactly is the problem? Knowing this can help you identify the type of certifications you need in a specialist.
- Does the problem involve sensitive information? You might need to take steps to protect your privacy and your intellectual property.
Perhaps your business needs a new video conferencing system; this might be work for a consultant. On the other hand if your business needs someone to maintain network security, it may be wise to hire a new employee.
No matter which route you take, it is important to have clearly defined expectations and responsibilities for any help you hire. These terms should be explained in a contract.
The Business Development Bank of Canada (BDC) provides technology consulting services. Services offered include help with technology planning, system selection and contract reviews.